Use the guides below for operating the phone. All calls should be "live transfers" which include:
With caller -
1. repetition of caller's question to check for accuracy
2. identification of a person in the library who can answer the caller's question
3. notice that you will put the caller on hold to transfer the call
AND statement that they should call back if the phone line goes dead (you hang up by accident).
With library staff receiving the caller -
1. identification of caller and caller's question
2. notice that you are transferring the call to the library staff member